Privacy Policy

This Privacy Policy describes how Oolove Tea L.L.C. ("Oolove", "we", "us") collects, uses and protects your information when you visit www.oolovetea.com (the "Site") or purchase our tea products. By using the Site, you agree to the practices described below.

1. Information we collect

• Information you provide: name, email, shipping/billing address, phone number, order notes and custom-request details submitted through our forms, checkout or email.
• Order information: products purchased, payment status and order history. Card numbers are handled by our payment processors and are never stored on our servers.
• Automatically collected: IP address, browser type, device information, pages viewed and referring URLs, collected through cookies and similar tools.

2. How we use information

• To process, pack and ship orders and provide customer support.
• To respond to inquiries and manage bespoke, wedding or corporate requests.
• To send order updates and, with consent, occasional newsletters (unsubscribe link included).
• To improve the Site, prevent fraud and meet legal and tax obligations.

3. Payments

Payments are processed by trusted providers such as Stripe and PayPal, which receive the data needed to authorize and complete transactions under their own privacy policies. We do not store full payment card numbers.

4. Cookies and analytics

We use essential cookies to operate the shopping bag, plus analytics cookies (such as Google Analytics) to understand aggregated Site usage. You can disable non-essential cookies through your browser settings.

5. Sharing of information

We do not sell your personal information. We share data only with service providers who help us operate — payment processors, shipping and fulfillment partners, email and hosting providers — and where required by law.

6. International transfers

Oolove Tea L.L.C. is a United States company and the Site is operated with fulfillment and support teams that may be located outside the US (including China). Information may be processed in the countries where our providers operate, under appropriate safeguards and applicable law.

7. Data retention

We keep order and tax records for as long as required by applicable law, and contact information until you ask us to delete it or unsubscribe.

8. Your rights

Depending on your location (including GDPR in the EEA/UK and CCPA in California), you may request access, correction or deletion of your personal data, restriction of processing, data portability, or withdrawal of consent. Email hello@oolovetea.com and we will respond within 30 days.

9. Children

The Site is not directed to children under 16, and we do not knowingly collect their personal information.

10. Changes

We may update this policy. Material changes will be posted on this page with a new "last updated" date.

11. Contact

Oolove Tea L.L.C.
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: hello@oolovetea.com