Refund & Returns Policy

We want every cup to feel right. This policy explains how returns, refunds and damaged shipments work for orders from Oolove Tea L.L.C.

1. 30-day returns

Unopened tea in its original sealed packaging may be returned within 30 days of delivery for a full refund of the product price. The items must be unused, with all labels intact.

2. Non-returnable items

• Opened or partially consumed tea, tea bags or floral teas (food safety).
• Custom and bespoke orders, including branded corporate boxes, personalized cards and wedding-specific sets, unless faulty.
• Gift cards and final-sale items marked at checkout.

3. How to request a return

Email hello@oolovetea.com within 30 days of delivery with your order number and the reason for return. We will reply with return instructions within 1–2 business days. Return shipping is the customer's responsibility unless the item was faulty.

4. Refunds

Approved refunds are issued to the original payment method within 5–10 business days after the returned goods are received and inspected. Original shipping charges are non-refundable except when the return is due to our error.

5. Damaged, lost or incorrect orders

If your order arrives damaged, defective or incorrect, email us a photo of the parcel and products within 7 days of delivery. We will arrange a free replacement or a full refund, including shipping. Orders marked delivered but not received are investigated with the carrier; please contact us promptly so we can open a trace.

6. Cancellations

Stock orders can be cancelled for a full refund before shipment (usually within 24 hours of ordering). Custom orders already in production cannot be cancelled but are covered by our warranty for defects.

7. Contact

Oolove Tea L.L.C.
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: hello@oolovetea.com